ADA Paratransit Service
ADA Paratransit Service is a lift-equipped, curb-to-curb paratransit service operating in compliance with the Americans with Disabilities Act (ADA). It is designed for transit riders with disabilities that prevent them from using regular bus service. All of the fixed route buses are also lift-equipped.
Travel service is provided in both Lewiston and Asotin County. Paratransit provides service to the same areas during the same days and hours of service that the Asotin County PTBA and Lewiston Transit fixed routes operate. Both the rider and trip must be eligible before a reservation can be made. For the rider, this means that they must be personally certified to use these services due to a disability that prevents them from using our bus service. For the trip, both the origin and destination of the trip you wish to make must be within Lewis Clark Valley MPO boundaries.
Please download the correct application below, fill out the application, print, and provide the application to a profession for written verification of disability. The ADA certification process helps us determine your abilities to use fixed route service. All questions must be answered.
If you are visiting the Lewiston/Clarkston area and are unable to use our Fixed Route please call (208) 298-1340.
| ADA Paratransit Fares | AMOUNT |
|---|---|
| Asotin County Residents | $1.50 Each Way |
| Lewiston Residents | $2.00 Each Way |
| ADA Paratransit Punch Cards | AMOUNT |
|---|---|
| Asotin County Residents | $30.00 |
| Lewiston Residents | $40.00 |
ADA Paratransit Tips for Eligible Riders
Since space onboard our vehicles is limited, please limit yourself to the number of packages you can carry yourself and be able to contain all of them at your seat. Not blocking the isle or taking up another seat.
Just like fixed route service, ADA service operates on a schedule and is a shared ride.When the bus arrives, drivers will wait up to three minutes for you to board the vehicle. Because this is a shared-ride service, we must keep a schedule so other passengers get to their destinations on-time. You are required to be ready an hour ahead of your scheduled appointment time. This way we fit you into the shared ride schedule to get you to your appointment on time. If you request a pick up time without an appointment, the driver can arrive fifteen minutes before and up to fifteen minutes after your scheduled time.
If you require assistance beyond curb-to-curb, please let the dispatcher know of any special needs you may have when reserving your ride so that we can accommodate you.
A Personal Care Attendant (PCA) may ride with you at no-charge. Although drivers will assist you on/off the vehicle, they do not act in the capacity of a PCA.
You may also reserve a space for one companion to ride with you. Additional companions may ride on a space available basis. Companions will be charged a fare to ride.
Subscription Service – For passengers with a regular travel pattern (the same trip on multiple days), subscription service is available on a limited basis. These trips are authorized in the event that scheduling determines that they make operational sense, and they don’t impact the ability of the service to comply with the ADA. Please call us at (208) 298-1340 for more information.
Passengers using service animals or traveling with a respirator or portable oxygen supply are welcome on our service.
Reservations and Scheduling
To schedule a ride, call (208) 298‐1340 Monday through Friday between 8:00 a.m. and 5:00 p.m. Be ready to provide your name, pickup address, date and time you would like to reserve,destination address, and the time would like to be picked up from your destination.
Although every effort will be made to accommodate your request, we may need to negotiate a time up to one hour before or one hour after your requested time, depending if your trip request is based on an appointment time or a general pickup time to get to your destination.These parameters are set within the ADA guidelines.
Please keep in mind that travel times will vary depending on distance and the number of ride requests for that day. Most rides are less than 30 minutes, but you could be on the bus for up to 60 minutes.If you don’t need your scheduled ride, we require that you call in a cancellation no less than 2 hours before your scheduled pickup time. If we receive your cancellation call less than 2 hours before your scheduled trip, it may be noted as a “Late Cancellation”. If the bus arrives at your home and you fail to take the ride, it may be noted as a “No‐Show”. You may also call during office hours, and on weekends and holidays to make reservations and cancellations via voicemail. Be sure to include clear information and include your name and phone number.
Passenger No-Show/Late Cancellation Policy
Our transit service has been very successful in providing low-cost, efficient transportation to passengers who meet the requirements of the Federal Americans with Disabilities Act (ADA). Providing service becomes costly when passengers fail to take scheduled rides, and results in denial of service to other passengers. A “No-Show” is when a passenger makes a reservation and then is not ready, or fails to ride, at the scheduled place and time. No-Shows that are beyond the riders’ control will not be counted. A “Late Cancellation” is when a passenger calls to cancel a trip less than 2 hours before their scheduled pick up time. These trips are expensive and it means that someone who wanted a trip at the same time was unable to make a reservation. We need your cooperation by canceling a reservation that you do not need as early as possible, and not less than 2 hours before your scheduled trip time.We have implemented the following policy to reduce the number of No-Shows and Late Cancellations. Passengers who exhibit a pattern or practice of missing 15% of their scheduled rides in a 30 days period, will be subject to service suspension. Remember, drivers are required to wait only three minutes after arrival at your scheduled trip time. For more information, call Lewiston Transit System at (208) 298-1340.